Please be a little more clear with your problem.
You can obtain up to 2 Christmas Coins a day.
1 from the sent quest when you move to town after reset.
1 from the daily quest, which you receive when clicking on 'Receive Daily Quest'.
After that, you are done.
Now, it says you can clear up to 2 times. This is only possible if you miss doing the quest from the day before.
The quest prompt did not appear at all. Without the quest prompt, we cannot even click on Santa Nunez to obtain dailies (see picture below).
I have tried this on 2 different computers at home but it is bugged on my account. Works on my roomie's account though, so it seems to discriminate against some accounts but not others.
This is affecting a large number of the accounts on the server. There are about 7 people in my clan, out of the active/online ones, who are facing the same problem. We think those with family level above 55 or 60 can't get it, but we aren't sure.
I hope T3 will be able to fix this fast and
compensate us for one lost day by extending the event.
:: Update ::
I checked with my faction mates. No one above Lv 50 managed to get the quest. So basically only the 3 newbies in my clan managed to participate in this event. I am quite sad, really. Was really looking forward to that polar bear costume for Evil but I don't expect this issue to be fixed any time soon, or at all. Let alone be compensated for the lost days. QQ