Three things come to mind.
1. Right-Click and Run the game as administrator - you appear to be doing that or you wouldn't have got as far as the logon screen. So that's not it ...
2. XTRAP Versions.
a. XTrap CE RC1 Online Game Security 2014)_0127 - if you have this version its out of date, and the one that doesn't work with Win 10 anniversary edition 1607
b. XTrap Premium CE (J) Game Security (10.2016)_2273 - This is the version that works with current & previous Win 10 editions.
3. If its not XTrap, then its outdated or missing build/patch files, and I'm not much help on where to find the right ones.
Best of luck!