Author Topic: Ruffino's Magical Pet Food Compensation offer  (Read 449 times)

0 Members and 1 Guest are viewing this topic.

Offline Ewelli

  • Administrator
  • Arrived in Startonia
  • *****
  • Posts: 43
  • Pink Frosting
Ruffino's Magical Pet Food Compensation offer
« on: January 18, 2018, 11:15:03 pm »
Due to a few identified issues wherein select premium pets become unresponsive while Ruffino's Magical Pet Food is active,
we have decided to offer the following item exchange to compensate for our players' inconvenience.


90-day version will be eligible for exchange for 10,000 Pet Food
30-day version will be eligible for exchange for 3,300 Pet Food


We would like to assure the community that the item issue has been reported to IMC for appropriate bug fix.
However due to uncertainty of when the hotfix will be deployed, we are giving our players the option to replace the item now. This compensation offer will expire once the item issue is patched.



Notes:

  • In order to exchange for regular pet food, the Magical Pet Food item must be in the account inventory.
  • Expired Magical Pet Food items are no longer eligible for item exchange.
  • Activated Magical Pet Food can still be exchanged. There will be no penalty regardless of remaining item duration.
  • Any requests to exchange normal Pet Food into Magical Pet Food will not be entertained.
  • All exchanges will be processed by our Support Team. Please make sure to include your correct Account Name.

Making my way downtown