On one hand, at least they are sending in a response. Even if it's close to being called a bot response.
On the other hand... still nothing? Again, how hard is it to investigate this? And you'd think, especially when it involves actual paying customers for a F2P game, this would be considered a priority.
Again, a case where I'm lucky. I didn't spend $50-100. The amount I did spend, I did get my TCoins. Still... even a moderator (which I'm well aware is not the same as as an admin that actually works for T3. Still...) even he is waiting for his TCoins.