Granado Espada Forum

Community => General Discussion => Topic started by: Ewelli on January 19, 2019, 08:31:22 am

Title: Recent game concerns, updates, etc.
Post by: Ewelli on January 19, 2019, 08:31:22 am
Altria update: Last month, I mentioned in a post that this was estimated to go live this month. Currently, this is no longer the case.
I specifically used the word 'estimate' since it was not certain and could change anytime, which is usually the case whenever there is an upcoming patch update (both in the past and present). Delays in bug fixes during patch testing, as well as certain internal concerns arising result in game updates not having a guaranteed, fixed date. These are beyond our control but we continue to strive to bring game updates as soon as we can. I will keep you all posted on the changes in schedule, as soon as I get the information.

To those curious, the contents of the update that is currently being checked & tested by QA team are up to v29.99.94. This may or may not change depending on final admin decision.


T-Coin Rewards from [recent] event(s): When the discussion first started, I immediately inquired to the staff in charge of these events. I was eventually informed that they already sent the rewards. It seems that some (or perhaps all) players failed to receive them. Please make sure to send a ticket.


T-Coin rebate from December promo: A few days ago, I also inquired to the staff about this. Yesterday, I received notice that the additional TCoins are gradually being sent to accounts. This should be completed by next week. If, after server maintenance, you still have not received your 30% TCoin rebate then please send a ticket.


For now, I will keep this thread open for any other questions [related to GE] that you want to ask. I will try to answer them to the best of my abilities. Please try to be civil in this discussion. Thank you!
Title: Re: Recent game concerns, updates, etc.
Post by: sayurijen on January 19, 2019, 04:14:50 pm
Wow I'm just glad to see something like this happening on this server. You guys tend to let us know shyt not to mention I have ex'es who are more likely to communicate with me than you guys with your community. So I approve the move and hope it becomes more often tradition.
Title: Re: Recent game concerns, updates, etc.
Post by: nicot on January 19, 2019, 04:48:20 pm
Thanks Ewelli for the reply.. i was waiting with some high expectations the coming update to altria.. so i think we gonna wait a little longer... As for the terms of the facebook new year comment event, now i did received my prize, so i can say thanks for that.. is good to know how are the things ongoing.... Again, thanks for the info
Title: Re: Recent game concerns, updates, etc.
Post by: BlackRockShooter on January 19, 2019, 05:06:04 pm
Ewelli we have an issues with X-Trap with Avast Anti-Virus Program Version (19.1.2360) (build 191.4142.0).  Which came out on 01/10/2019.  I already sent a ticket to Avast's tech support and they need more information about why is X-Trap is preventing the game from being loading.  Also AVG is having the same issues. 

(https://i.imgur.com/xmzz6h4.png)

Our X-Trap version thinks that "x86/aswhook.dll" is a corrupted Operating System file.  Which is part of Avast and AVG's Anti-Virus program.
Title: Re: Recent game concerns, updates, etc.
Post by: WonderLand on January 20, 2019, 06:10:41 am
welp, I second that its nice you guys at least popped in to say whats up. Communication tends to be hella sparce on your guys end for the most part....just saying~
Title: Re: Recent game concerns, updates, etc.
Post by: Castia on January 20, 2019, 07:49:55 am
I agree to what the others said, its very nice to get some infos about the recent updates etc. Big thanks to you, Ewelli, for keeping us informed!
Take your time, as long as we know whats going on, no one can complain. If you run into trouble, which I guess is somewhat normal on whoever is doing that, it doesnt help to hasten things. If we know youre fighting the problems and you keep trying your best and dont abandon us, its all good.  :D
Title: Re: Recent game concerns, updates, etc.
Post by: Ewelli on January 21, 2019, 07:17:33 am
I'll send in a request for an update to X-TRAP. Perhaps that would address this new issue. This may take time to get attention, however, since we have other requests that are still pending such as the long overdue Mirzar update.
Title: Re: Recent game concerns, updates, etc.
Post by: Hydromedusa on January 22, 2019, 10:43:23 pm
Agreed on the "nice to get info" comments. Keep it up.  :D
Title: Re: Recent game concerns, updates, etc.
Post by: BlackRockShooter on January 22, 2019, 10:48:33 pm
I'll send in a request for an update to X-TRAP. Perhaps that would address this new issue. This may take time to get attention, however, since we have other requests that are still pending such as the long overdue Mirzar update.

Also Ewelli X-Trap also blocks DisplayFusion v3.2 or higher.  It's a software to expand wallpapers between each display and I cannot use any version beyond 3.1.9 which is an old version.
Title: Re: Recent game concerns, updates, etc.
Post by: banofillier on January 23, 2019, 01:06:17 pm
should all promos have been paid now?
Title: Re: Recent game concerns, updates, etc.
Post by: Hydromedusa on January 23, 2019, 04:42:24 pm
I hoped the 30% payback would be paid out today. Opened a ticket this morning. No response as of yet.
Title: Re: Recent game concerns, updates, etc.
Post by: banofillier on January 23, 2019, 05:30:40 pm
I hoped the 30% payback would be paid out today. Opened a ticket this morning. No response as of yet.

same here. hopefuly they are working through them
Title: Re: Recent game concerns, updates, etc.
Post by: chikodaniel on January 24, 2019, 04:24:25 am
Hope a new patch comes soon, there is no real reasson to play nowadays
Title: Re: Recent game concerns, updates, etc.
Post by: gattuso2011 on January 24, 2019, 03:04:31 pm
I hoped the 30% payback would be paid out today. Opened a ticket this morning. No response as of yet.

same here. hopefuly they are working through them


Have you guys get paid? I still get no news neither for the ticket that I created yesterday after the maintenance
Title: Re: Recent game concerns, updates, etc.
Post by: Ewelli on January 24, 2019, 05:09:42 pm
Update on the pending T-Coin rebate: The rewarding is taking longer than expected. This is primarily due to it being done manually.
Of course the original intention at the start of the promo was to let the system automatically process the rebate. When I followed up on the rewarding (as mentioned in my first post), I was notified that automatic processing was not possible hence it will be done manually and they gave a rough estimate on when it would be completed. Unfortunately, it's taking longer than originally promised. They're pushing to finish it before the weekend. I'm truly sorry for all the delays and inconvenience. I know players have been waiting for their T-Coins for weeks now.
Title: Re: Recent game concerns, updates, etc.
Post by: Hydromedusa on January 24, 2019, 11:29:17 pm
Thanks for the update.
Title: Re: Recent game concerns, updates, etc.
Post by: Hydromedusa on January 27, 2019, 12:45:17 pm
Update on the pending T-Coin rebate: The rewarding is taking longer than expected. This is primarily due to it being done manually.
Of course the original intention at the start of the promo was to let the system automatically process the rebate. When I followed up on the rewarding (as mentioned in my first post), I was notified that automatic processing was not possible hence it will be done manually and they gave a rough estimate on when it would be completed. Unfortunately, it's taking longer than originally promised. They're pushing to finish it before the weekend. I'm truly sorry for all the delays and inconvenience. I know players have been waiting for their T-Coins for weeks now.


Do we know which weekend that are targetting?
Title: Re: Recent game concerns, updates, etc.
Post by: von_Staufen on February 01, 2019, 04:58:33 am
the last ticket response from T3 said they try until 31st of January.
If not, we shall respond to ticket again. Done so. So far, nothing.

Title: Re: Recent game concerns, updates, etc.
Post by: Hydromedusa on February 01, 2019, 07:14:55 am
Still no 30% for any players I've spoken with. Opened yet another ticket.
Title: Re: Recent game concerns, updates, etc.
Post by: banofillier on February 01, 2019, 10:25:21 am
Still no 30% for any players I've spoken with. Opened yet another ticket.

the reply to mine - Greetings!

We kindly request that you take the time to file a complete report in your ticket. This will help avoid confusion and keep important information within a single discussion. Thank you!

Sincerely,
Granado Espada Support Team
Title: Re: Recent game concerns, updates, etc.
Post by: Hydromedusa on February 01, 2019, 08:42:50 pm
I put in a ticket and they closed it saying they anticipate having the payout completed by the end of Jan 31 and if I failed to get it by then, please contact them again. So, I opened a new ticket to report I still did not get it the payout and they closed my ticket as spam because I had another ticket with the same subject (the one THEY closed). Just another delay tactic.
Title: Re: Recent game concerns, updates, etc.
Post by: BlackRockShooter on February 02, 2019, 06:57:25 pm
I put in a ticket and they closed it saying they anticipate having the payout completed by the end of Jan 31 and if I failed to get it by then, please contact them again. So, I opened a new ticket to report I still did not get it the payout and they closed my ticket as spam because I had another ticket with the same subject (the one THEY closed). Just another delay tactic.

It took them 2 weeks to give out the free T-Coins for the Halloween Screenshot event.  But this is just wrong.  Why can't they just give you guys the rewards?  It doesn't make any sense to keep on delaying the rewards.
Title: Re: Recent game concerns, updates, etc.
Post by: Casher on February 04, 2019, 05:37:49 pm
So my recent reply from t3 was, if you didn't get your 30% back on jan 31st, then submit a ticket.
Title: Re: Recent game concerns, updates, etc.
Post by: Hydromedusa on February 05, 2019, 07:14:47 am
Since there are no updates to our tickets, I'll ask here - any updates on this issue?
Title: Re: Recent game concerns, updates, etc.
Post by: Ewelli on February 05, 2019, 07:39:31 pm
I've been away for a while and I'm sorry for the lack of updates. Last time I heard from billing staff, they said the sending of rebates was completed last January 31. I'll follow up on the subject again seeing as there are still reports here of TCoins not being received. This post will be edited/updated when I hear back from them.

---

Update 02/06: Users who filed [valid] tickets regarding their missing rebates should have their TCoins now.
Title: Re: Recent game concerns, updates, etc.
Post by: MeowMeow on February 06, 2019, 12:12:56 am
1. Why are we paying $ on valeron imperviums when other servers have them in feso shop?

2. We badly need version 30.03.19. We want Kiss to rest in peace.

3. Next are Guardian Lou, Zaved, Miho, Miha, Sergeant Barrol
    So can we now have Guardian Lou?

4. Can we have Doom's new costumes?

(https://i.imgur.com/do64gl7.jpg)

(https://i.imgur.com/xZPTjlj.jpg)

Title: Re: Recent game concerns, updates, etc.
Post by: Hydromedusa on February 06, 2019, 07:42:18 am
I've been away for a while and I'm sorry for the lack of updates. Last time I heard from billing staff, they said the sending of rebates was completed last January 31. I'll follow up on the subject again seeing as there are still reports here of TCoins not being received. This post will be edited/updated when I hear back from them.
---
Update 02/06: Users who filed [valid] tickets regarding their missing rebates should have their TCoins now.


I received a rebate today but they have provided the incorrect amount. They only provided a 15.4% rebate, not 30%. The event states EACH Tcoin consumed. It does not state that it has to be from either the Web Store or Lucky Shop and it does not say that it doesn't count the extra 30% Tcoins given at purchase during the event. It says EACH Tcoin consumed. There were no provisions other than time period. I've updated my ticket and we will see where it goes.

Title: Re: Recent game concerns, updates, etc.
Post by: von_Staufen on February 06, 2019, 11:50:42 am
I've been away for a while and I'm sorry for the lack of updates. Last time I heard from billing staff, they said the sending of rebates was completed last January 31. I'll follow up on the subject again seeing as there are still reports here of TCoins not being received. This post will be edited/updated when I hear back from them.
---
Update 02/06: Users who filed [valid] tickets regarding their missing rebates should have their TCoins now.


I received a rebate today but they have provided the incorrect amount. They only provided a 15.4% rebate, not 30%. The event states EACH Tcoin consumed. It does not state that it has to be from either the Web Store or Lucky Shop and it does not say that it doesn't count the extra 30% Tcoins given at purchase during the event. It says EACH Tcoin consumed. There were no provisions other than time period. I've updated my ticket and we will see where it goes.

Same here. Another cycle in ticket responses. The 15.4% are still curious, cause its .4 ?? Please hold the line ...........
Title: Re: Recent game concerns, updates, etc.
Post by: Casher on February 06, 2019, 06:25:32 pm
Correct same with me. And only people that sent tickets got a rebate. Anyone that spent and didnt sent a ticket, didn't get any rebate yet. Basically it seems if anyone didn't know about the rebate or spent very little to care isn't going to get a rebate unless a ticket is submitted. Why do we have to chase for something that was advertised?
Title: Re: Recent game concerns, updates, etc.
Post by: Hydromedusa on February 07, 2019, 01:33:35 am
Hey all, check your tcoins. They have just awarded me my remaining tcoins. The response to my ticket said they were contacting billing and when I checked, they had applied the rest of the tcoins.
Title: Re: Recent game concerns, updates, etc.
Post by: MeowMeow on February 10, 2019, 08:43:38 pm
What is my game concern? The low rate of character cards in lucky shop is quite alarming.
I heard someone spent 200$ and didn't get a single Navas. Yeah before I tried Crusader Daria and Doom and usually I spend 100$ to 250$ to get a card.  250$ for one card is hilarious.

Probably this is the reason why only few people use lucky shop nowadays. So what can you do about it?
In GE NA, 35$ assures you 100% of one rare card. Check their character card package.
Title: Re: Recent game concerns, updates, etc.
Post by: firebush on February 11, 2019, 07:45:08 am
What is my game concern? The low rate of character cards in lucky shop is quite alarming.
I heard someone spent 200$ and didn't get a single Navas. Yeah before I tried Crusader Daria and Doom and usually I spend 100$ to 250$ to get a card.  250$ for one card is hilarious.

Probably this is the reason why only few people use lucky shop nowadays. So what can you do about it?
In GE NA, 35$ assures you 100% of one rare card. Check their character card package.

Wow, I knew the odds were against me, but didn't realize they were that bad. If on the other hand, as MeowMeow suggests there is a model out there where $35 would guarantee a character card, I would be very interested.  Now? I haven't touched Lucky Shop in over a year.
Title: Re: Recent game concerns, updates, etc.
Post by: Visenya on February 12, 2019, 12:35:43 am
RNG is a bish. One person can get extremely lucky and spend $10 and get the card, while another person can spend $200 and still fail.
There were old sales of character packages in web shop before, just that it really takes a long time before they put them up [for sale]. More frequent or consistent sales could be appreciated. Personally though, I prefer faster patch updates over these premium stuff demands.
Title: Re: Recent game concerns, updates, etc.
Post by: wiz0909 on February 12, 2019, 05:02:05 am
Hello to the administrators , sorry to ask the same question again: "When will the new update(s) be implemented ? ". Because it has been 2 months for my previous post ---- >" New patch until the end of the year 2018 « on: December 11, 2018, 10:12:19 am » " <--- , the server broad mostly selling / trading stuff, not much for calling raids and the PTE does not help on bringing people to be active as well.
Title: Re: Recent game concerns, updates, etc.
Post by: WonderLand on February 12, 2019, 09:57:12 am
RNG is a bish. One person can get extremely lucky and spend $10 and get the card, while another person can spend $200 and still fail.
There were old sales of character packages in web shop before, just that it really takes a long time before they put them up [for sale]. More frequent or consistent sales could be appreciated. Personally though, I prefer faster patch updates over these premium stuff demands.

^Faster patches/updates +1
Title: Re: Recent game concerns, updates, etc.
Post by: PantyFetish on February 12, 2019, 09:59:28 pm
RNG is a bish. One person can get extremely lucky and spend $10 and get the card, while another person can spend $200 and still fail.
There were old sales of character packages in web shop before, just that it really takes a long time before they put them up [for sale]. More frequent or consistent sales could be appreciated. Personally though, I prefer faster patch updates over these premium stuff demands.

^Faster patches/updates +1

+2
Title: Re: Recent game concerns, updates, etc.
Post by: BlackRockShooter on February 13, 2019, 07:24:17 pm
When there's only cash shop events and PTE's.  It doesn't bring in more players or make us active.  It's just making the server less active and less fun.
Title: Re: Recent game concerns, updates, etc.
Post by: Hydromedusa on February 14, 2019, 06:30:00 am
Between the epic failure of the "improved drop rate" event they had for Rubi and the horrific drop rate for other toons normally, I stopped doing the unlucky shop.
Title: Re: Recent game concerns, updates, etc.
Post by: BlackRockShooter on February 14, 2019, 07:56:44 am
Between the epic failure of the "improved drop rate" event they had for Rubi and the horrific drop rate for other toons normally, I stopped doing the unlucky shop.

I heard a player spent over $2k on Lucky Shop just to get Grim Reaper Sariel and he finally gave up.
Title: Re: Recent game concerns, updates, etc.
Post by: Visenya on February 14, 2019, 07:01:07 pm
I don't doubt the bad luck but the amount sounds exaggerated for more dramatic effect.
Title: Re: Recent game concerns, updates, etc.
Post by: BlackRockShooter on February 14, 2019, 07:23:09 pm
I don't doubt the bad luck but the amount sounds exaggerated for more dramatic effect.

Grim Reaper Sariel was nerfed the rates I mean in Lucky Shop after people were saying he was bugged in XPVP.  So they lower the rates back then when he first came out.  Like a week later that's what my friend told me.  Then again I don't know how bad the rates are at the moment.  I guess with the people here saying it's bad.  I don't doubt it if it's true or not.  I hate the RNG on Cash Shop characters.
Title: Re: Recent game concerns, updates, etc.
Post by: MeowMeow on February 15, 2019, 03:59:56 am
Between the epic failure of the "improved drop rate" event they had for Rubi and the horrific drop rate for other toons normally, I stopped doing the unlucky shop.

Haha, yeah I remember that event. They said improved rate, but not a single card on my 50$. OMG T3.
Title: Re: Recent game concerns, updates, etc.
Post by: Castia on February 15, 2019, 07:28:43 am
Between the epic failure of the "improved drop rate" event they had for Rubi and the horrific drop rate for other toons normally, I stopped doing the unlucky shop.

Haha, yeah I remember that event. They said improved rate, but not a single card on my 50$. OMG T3.

well, even 0.5% is technically an increase in rates...
i doubt it was that low, but point remains that this is a rather expensive way of getting stronger.
Title: Re: Recent game concerns, updates, etc.
Post by: Ewelli on February 16, 2019, 07:43:07 am
Tentative date for patch update is February 27. We're hoping to finish all QA work on time so fingers crossed!
Title: Re: Recent game concerns, updates, etc.
Post by: wiz0909 on February 16, 2019, 11:06:41 am
Tentative date for patch update is February 27. We're hoping to finish all QA work on time so fingers crossed!
Thank you for your answer , your reply are much better than out guesses  8).
Title: Re: Recent game concerns, updates, etc.
Post by: Recoilsuave on February 17, 2019, 12:14:51 am
Tentative date for patch update is February 27. We're hoping to finish all QA work on time so fingers crossed!

Do you know which version number we'll be getting patched up to?
Title: Re: Recent game concerns, updates, etc.
Post by: Visenya on February 17, 2019, 07:53:12 am
Do you know which version number we'll be getting patched up to?

It was mentioned right in the first post of this thread.
Title: Re: Recent game concerns, updates, etc.
Post by: Recoilsuave on February 17, 2019, 01:55:12 pm
It was mentioned right in the first post of this thread.

Thanks, I missed that. Though it does mention it might change, so has it?
Title: Re: Recent game concerns, updates, etc.
Post by: Visenya on February 17, 2019, 08:18:17 pm
Yep. I think it's safe to say that it'll be the same since no mention that they made/added changes to it.
Title: Re: Recent game concerns, updates, etc.
Post by: Ewelli on February 22, 2019, 04:47:30 pm
Due to delays in hotfixes in test server, the date has been moved. Confirmed scheduled date for patch update is now March 6, 2019. So far, update content remains the same as what I originally announced.
Guardian Lu is scheduled to be patched this coming Wednesday.
Title: Re: Recent game concerns, updates, etc.
Post by: wiz0909 on February 25, 2019, 10:04:39 am
Hello administrators, thank you for bringing the new patch for us players, I just wonder , base on the acknowledgement from the blog https://starstorm-ge.blogspot.com :
"
v29.99.94
Revised Armonia scenarios and Recruit Patrick quests by reducing item amounts and mission difficulty or improving drop rates. See here
Title: Re: Recent game concerns, updates, etc.
Post by: nicot on February 26, 2019, 07:41:22 am
Due to delays in hotfixes in test server, the date has been moved. Confirmed scheduled date for patch update is now March 6, 2019. So far, update content remains the same as what I originally announced.
Guardian Lu is scheduled to be patched this coming Wednesday.


So, is possible to patch the incoming characters before the Altria update? I didn't thought it was possible!   :o
Title: Re: Recent game concerns, updates, etc.
Post by: Ewelli on February 26, 2019, 07:15:11 pm
Yes, that has always been the case when it comes to rare/premium characters.
Title: Re: Recent game concerns, updates, etc.
Post by: wiz0909 on February 27, 2019, 12:11:13 pm
Sorry guys for the previous-looking-alike-spam reply, but I am wondering, in the next patch we will get (v29.99.94) will give us players Expedition system [hurray  ;D] . But next patch to it (v30.03.19), is a revised rank missions system (bigger update than Expedition) , will us players have to wait another year to get it coming  :-\? Please enlighten me, thanks ~ .
https://starstorm-ge.blogspot.com/2018/08/patch.html