Author Topic: Recent game concerns, updates, etc.  (Read 3025 times)

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Ewelli

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Recent game concerns, updates, etc.
« on: January 19, 2019, 08:31:22 am »
Altria update: Last month, I mentioned in a post that this was estimated to go live this month. Currently, this is no longer the case.
I specifically used the word 'estimate' since it was not certain and could change anytime, which is usually the case whenever there is an upcoming patch update (both in the past and present). Delays in bug fixes during patch testing, as well as certain internal concerns arising result in game updates not having a guaranteed, fixed date. These are beyond our control but we continue to strive to bring game updates as soon as we can. I will keep you all posted on the changes in schedule, as soon as I get the information.

To those curious, the contents of the update that is currently being checked & tested by QA team are up to
v29.99.94. This may or may not change depending on final admin decision.


T-Coin Rewards from [recent] event(s): When the discussion first started, I immediately inquired to the staff in charge of these events. I was eventually informed that they already sent the rewards. It seems that some (or perhaps all) players failed to receive them. Please make sure to send a ticket.


T-Coin rebate from December promo: A few days ago, I also inquired to the staff about this. Yesterday, I received notice that the additional TCoins are gradually being sent to accounts. This should be completed by next week. If, after server maintenance, you still have not received your 30% TCoin rebate then please send a ticket.


For now, I will keep this thread open for any other questions [related to GE] that you want to ask. I will try to answer them to the best of my abilities. Please try to be civil in this discussion. Thank you!

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sayurijen

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Re: Recent game concerns, updates, etc.
« Reply #1 on: January 19, 2019, 04:14:50 pm »
Wow I'm just glad to see something like this happening on this server. You guys tend to let us know shyt not to mention I have ex'es who are more likely to communicate with me than you guys with your community. So I approve the move and hope it becomes more often tradition.

nicot

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Re: Recent game concerns, updates, etc.
« Reply #2 on: January 19, 2019, 04:48:20 pm »
Thanks Ewelli for the reply.. i was waiting with some high expectations the coming update to altria.. so i think we gonna wait a little longer... As for the terms of the facebook new year comment event, now i did received my prize, so i can say thanks for that.. is good to know how are the things ongoing.... Again, thanks for the info

BlackRockShooter

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Re: Recent game concerns, updates, etc.
« Reply #3 on: January 19, 2019, 05:06:04 pm »
Ewelli we have an issues with X-Trap with Avast Anti-Virus Program Version (19.1.2360) (build 191.4142.0).  Which came out on 01/10/2019.  I already sent a ticket to Avast's tech support and they need more information about why is X-Trap is preventing the game from being loading.  Also AVG is having the same issues. 



Our X-Trap version thinks that "x86/aswhook.dll" is a corrupted Operating System file.  Which is part of Avast and AVG's Anti-Virus program.

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WonderLand

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Re: Recent game concerns, updates, etc.
« Reply #4 on: January 20, 2019, 06:10:41 am »
welp, I second that its nice you guys at least popped in to say whats up. Communication tends to be hella sparce on your guys end for the most part....just saying~

Castia

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Re: Recent game concerns, updates, etc.
« Reply #5 on: January 20, 2019, 07:49:55 am »
I agree to what the others said, its very nice to get some infos about the recent updates etc. Big thanks to you, Ewelli, for keeping us informed!
Take your time, as long as we know whats going on, no one can complain. If you run into trouble, which I guess is somewhat normal on whoever is doing that, it doesnt help to hasten things. If we know youre fighting the problems and you keep trying your best and dont abandon us, its all good.  :D

Ewelli

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Re: Recent game concerns, updates, etc.
« Reply #6 on: January 21, 2019, 07:17:33 am »
I'll send in a request for an update to X-TRAP. Perhaps that would address this new issue. This may take time to get attention, however, since we have other requests that are still pending such as the long overdue Mirzar update.

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Hydromedusa

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Re: Recent game concerns, updates, etc.
« Reply #7 on: January 22, 2019, 10:43:23 pm »
Agreed on the "nice to get info" comments. Keep it up.  :D

BlackRockShooter

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Re: Recent game concerns, updates, etc.
« Reply #8 on: January 22, 2019, 10:48:33 pm »
I'll send in a request for an update to X-TRAP. Perhaps that would address this new issue. This may take time to get attention, however, since we have other requests that are still pending such as the long overdue Mirzar update.

Also Ewelli X-Trap also blocks DisplayFusion v3.2 or higher.  It's a software to expand wallpapers between each display and I cannot use any version beyond 3.1.9 which is an old version.

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banofillier

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Re: Recent game concerns, updates, etc.
« Reply #9 on: January 23, 2019, 01:06:17 pm »
should all promos have been paid now?

Hydromedusa

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Re: Recent game concerns, updates, etc.
« Reply #10 on: January 23, 2019, 04:42:24 pm »
I hoped the 30% payback would be paid out today. Opened a ticket this morning. No response as of yet.

banofillier

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Re: Recent game concerns, updates, etc.
« Reply #11 on: January 23, 2019, 05:30:40 pm »
I hoped the 30% payback would be paid out today. Opened a ticket this morning. No response as of yet.

same here. hopefuly they are working through them

chikodaniel

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Re: Recent game concerns, updates, etc.
« Reply #12 on: January 24, 2019, 04:24:25 am »
Hope a new patch comes soon, there is no real reasson to play nowadays

gattuso2011

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Re: Recent game concerns, updates, etc.
« Reply #13 on: January 24, 2019, 03:04:31 pm »
I hoped the 30% payback would be paid out today. Opened a ticket this morning. No response as of yet.

same here. hopefuly they are working through them


Have you guys get paid? I still get no news neither for the ticket that I created yesterday after the maintenance

Ewelli

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Re: Recent game concerns, updates, etc.
« Reply #14 on: January 24, 2019, 05:09:42 pm »
Update on the pending T-Coin rebate: The rewarding is taking longer than expected. This is primarily due to it being done manually.
Of course the original intention at the start of the promo was to let the system automatically process the rebate. When I followed up on the rewarding (as mentioned in my first post), I was notified that automatic processing was not possible hence it will be done manually and they gave a rough estimate on when it would be completed. Unfortunately, it's taking longer than originally promised. They're pushing to finish it before the weekend. I'm truly sorry for all the delays and inconvenience. I know players have been waiting for their T-Coins for weeks now.

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